Return Policies

We Offer Refunds only if any damage has occurred during the transit
    • Each item is examined and packed with utmost care before shipment. Therefore chances of receiving a damaged product are very less. Any rare cases where damage has occurred during the shipment transit, we will be more than happy to offer you a refund, provided that the products are returned in perfect condition, unused, and with the original packaging. Get in touch with us with a photo proof at macsmumbai@gmail.com or WhatsApp 08655486206 within 1 hour of receiving the parcel; otherwise such cases won’t be entertained.
      You may return your item in the condition as received within 5 days of delivery for a full refund (less shipping). Please note that the return shipment rates will have to be borne by the customer. You should expect to receive your refund within 5 days after we receive the shipment in good condition. No exchange or repair of products. Only refund will be provided.

      ***If the customer has provided wrong or incomplete shipping address and there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient, refund will be minus the shipping charges. Customer will have to pay for our forward and return shipping loss in those cases.

      ** Refund will be initiated only after the returned parcel reaches back our office. You will receive email notification once refund is made by us, it should take 2- 5 working days for the amount to be reflected in your bank account. 

We will not process returns, cancellations or refunds for the following:
      • -Customers simply change their minds after buying the goods.
      • -Reasons like product is big, heavy or long.  We take all efforts to take clear pictures and mention product details like size, weight and color of every product.
      • -Custom created products
    • -Nosepins/ clipons- due to hygienic reasons