MACS Clothing Policies

MACS Clothing : Refund/ Exhange Policies

Please note: If you have made a purchase at MACS, we assume that you have gone through and are aware of the refund/exchange policy stated below

All sales are final. No Return or exchanges are allowed except the cases of damages in transit. 

Each item is examined and packed with utmost care before shipment. Therefore chances of receiving a damaged product are very less. Any rare cases where damage has occurred during the shipment transit, we will be more than happy to offer you a refund, provided that the products are returned in perfect condition, unused, and with the original packaging. Get in touch with us with a photo proof at macsmumbai@gmail.com or WhatsApp 08655486206 within 1 hour of receiving the parcel; otherwise such cases won’t be entertained. Items sent back to us without first requesting a return will not be accepted.
You may return your item in the condition as received within 5 days of delivery for a full refund (less shipping). Please note that the return shipment rates will have to be borne by the customer.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. 

*Below cases do not qualify as a design defect:
Minor colour or design variations. Such variations are a part of the handcrafting process and beyond the control of our craftsmen. Irregularities in zari, embroidery, block prints and so on are not considered as defects as variations may occur due to human involvement in process. 
All our designs are either hand-picked from the best manufacturers & weavers or designed in-house products using the best fabrics.
We cannot be held responsible for damage to garment, color bleed or shrinkage  to due to improper washing techniques. We advise only DRY CLEAN for our products. 
We do not process refunds for reasons below: 
        • Customers simply change their minds after buying the goods.
        • Color issues: Colour shown in the picture may vary from the actual image due to lighting and photography.
        • Size issues- All details are mentioned clearly under each product description. It is the duty of the client to read them before placing an order.
        • Color bleed or shrinkage of garment to due to improper washing techniques. We advise only DRY CLEAN for our products. 
        • International deliveries are not eligible for returns
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You should expect to receive your refund within 5-15 days after we receive the shipment in good condition. You can always contact us for any return question at macsmumbai@gmail.com